Refund and Return Policy

Londe Pet Accessories Refund and Return Policy

At Londe Pet Accessories, we want you and your furry friends to be completely satisfied with your purchase. If for any reason you're not happy with your purchase, we're here to help. Please read our return policy carefully to ensure a smooth and hassle-free return process.

30-Day Return Policy

You have 30 days from the date of purchase to initiate a return. If 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. It must also be accompanied by a receipt or proof of purchase.

-Non-Returnable Items-

Certain items are non-returnable, including:

1. Customized or personalized products, as they are tailored to your specific requirements.

2. Items that are not in their original condition, damaged, or missing parts due to reasons not caused by our error.

3. Perishable goods, such as pet food, that have been opened.

4. Gift cards, as they are not refundable.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment. Please allow a few business days for the refund to appear in your account.

Exchanges

If you need to exchange an item for the same product, please contact us at info@londecompany.com to arrange the exchange. You will be responsible for the return shipping costs.

Shipping Costs

The cost of shipping for returns is the responsibility of the customer, except in cases where the return is due to our error.

If you have any questions or need assistance with your return, please contact us at info@londecompany.com. We're here to help and ensure that you and your pet have the best experience with Londe Pet Accessories.

-Please note that our return policy is subject to change. Make sure to check our website or contact our customer support for the most up-to-date information on our return policy.-

Thank you for shopping with Londe Pet Accessories! Your satisfaction is our top priority.