CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Email at info@londecompany.com
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We are here to help with all of your questions. Please review all of the FAQs for any questions and feel free to reach out if there is something you need assistance with. Men's trainers
FAQ
Where can I find information about discounts for orders?
You can view our discount policy here.
How long will it take for the order to ship/arrive?
Normally it will take a few days to prepare your items before shipment, you may refer to our 'Shipping Policy' for details.
We'll email you once it gets shipped out.
You may check the estimated delivery date on the product details page.
How do I track my order?
Londe & Company provides two ways for tracking:
1. Shipping Email: It contains your tracking number and tracking link.
2. Track via "My Order" on the website.
-Please log into your account, click on "My Orders" and click on the "Track" button for more details.
Note: It may take 3-5 days to see any activity once it has shipped out from our end as the next facility needs time to scan packages. Please allow some time for the courier to update the latest tracking info after reaching the next facility.
Why does my order show delivered but I did not receive it?
Before we move forward, make sure you've checked your mailbox and have asked your neighbors if they received your package by mistake.
For more details, you may contact the shipping company or contact us at info@londecompany.com.
Why have I not received a tracking update for my order?
As some packages are shipped internationally, you may not see updates via local couriers until the package is cleared by local customs and entry is granted into your location. If your order is still under the estimated delivery time frame, kindly wait patiently. Once this process has been completed, you will see tracking updates.
If your order has not been updated for a long time and is overdue，you may contact the shipping courier or contact us at info@londecompany.com for help.
How do I return an item?
Please see the full refund/return policy here.
What happens if my order is out of stock?
Please see the full out of stock policy here.
What is the status of my refund/exchange?
It will take up to 7 days to process your refund or exchange request after we receive your package.
For more info about the return status, please refer to <Order details>-<Return & Refund Record> in your account.
"Processing": Return requested successfully, please wait patiently for the delivery.
"Arrived at warehouse": We will apply the refund/exchange once QC has been finished.
"Refunded": Refund initiated successfully
Why was my order divided into two or more packages?
We will do partial shipping for your order in the following conditions:
1) Items are in different warehouses.
2) Clearance or sale items need additional preparation time.
3) Weight limit of customs or courier.
You will receive an email notification when each package is being shipped.
Why was my package returned to sender?
Typically this is due to an incomplete/incorrect shipping address or the shipping company not having access to the delivery location.
If your shipping tracking info shows 'Returned to Sender' (as seen below), please email "info@londecompany.com for a reshipment or a refund of your order.
Note: Please provide your correct delivery address when contacting us for a reshipment. We are unable to reship until the original order returns to our warehouse.
